Thank you for choosing New West Sports Medicine & Orthopaedic Surgery for your orthopedic care. We are here to help you with not only your medical care, but also the financing of that care. Our goal is to be transparent and to not let you experience unexpected medical bills. Insurance requirements are constantly changing, so it is important for you to understand what services your insurance does and does not cover because, ultimately, you may be responsible for payment. If you have questions come up, please feel free to speak to a member of our Billing Team.

Insurance

We are in-network with most primary insurance companies. If you have a question about your coverage or our in-network status, please call a member of our Billing Team at (308) 865-5058.

We ask that you bring your current insurance card and a photo ID to all of your appointments.

Claims are filed to liability insurance until MedPay is exhausted, and then regular billing practices proceed through personal insurance and self-pay. We do not hold accounts to wait for settlement.

Self-Pay Patients

For patients that do not have health insurance, a member of our Billing Team will reach out to you with a Good Faith Estimate prior to your appointment or it will be supplied to you at check-in. We will then request a deposit at check-in to go toward the estimate. Payment plans and automatic payments can be set-up by our billing department. They are available for questions at (308) 865-5058.

Co-Payment

Co-payments (copays) are a requirement from your insurance company and are required to be paid at the time of service. For policies without a specific copay, our office policy is to collect $50.00 at check-in and we apply it to your balance for that day (when the out of pocket max has not been met).

Billing Statements

You will receive a billing statement for the New West Sports Medicine & Orthopaedic Surgery services. This statement does not include charges for physical therapy, anesthesiology, hospital services, or a radiologist report. These bills are separate and come from the parties who performed the services.

MRIs performed at New West Sports Medicine & Orthopaedic Surgery are reviewed by a radiologist to ensure an accurate diagnosis. As stated above, you will receive a separate bill from the radiologist for this service.

Statements are generated the first Monday of each month. If you are not able to pay your account in full, monthly payments are expected. Please call our office to ask about payment plans or automatic payments. If there is not a payment on the account every 30 days, the account will be subject to further action. All balances are requested to be paid within 12 months.

Financial Assistance

Patients may apply for financial assistance. Please speak with a member of our Billing Team to learn about the application process and to see if you qualify (308) 865-5058.